Description du poste
Responsabilities :The E-banking Support is a cross-bank support team for internal and external clients on E-banking topics. The main
--- MISSIONS ---
is to be the first point of contact of Relationship Managers and final clients to solve any request related to e-banking platform connectivity and functionalities. To achieve this, he/she will liaise with internal departments (IT support, e-banking development team, business management, etc…) to answer the request or find the most efficient solution to the problem. Support the clients of the e-banking platform. First level support and coordination of all clients’ queries. Connection assistance / connectivity problems resolution. Errors, malfunction, IT diagnostic. Functional queries. Queries related to clients’ banking operations. Act as a point of escalation for all cases at risk. Perform regular review of procedures and directives and their application to E-banking activity. Set up, supervise and analyze the KPIs and KRIs. Run regular quality reviews with the sponsors of the e-banking program. Ensure continuous review and streamlining of processes and tasks. Participate in the defining of the e-banking strategy and ensuring it is aligned with the Business Plan of the Bank. Profile :Experience in client facing positionKnowledge of bank back office/operations (cash transfer, securities, funds) Open to change and to challenge the existing status quoSeek opportunities for improvementExcellent communication skills, open & transparent communicationExcellent management of prioritiesRisk awarenessMicrosoft officeEnglish is a requirement, German/Italian or other language is a plusSwiss residence: Mandatory.
--- MISSIONS ---
is to be the first point of contact of Relationship Managers and final clients to solve any request related to e-banking platform connectivity and functionalities. To achieve this, he/she will liaise with internal departments (IT support, e-banking development team, business management, etc…) to answer the request or find the most efficient solution to the problem. Support the clients of the e-banking platform. First level support and coordination of all clients’ queries. Connection assistance / connectivity problems resolution. Errors, malfunction, IT diagnostic. Functional queries. Queries related to clients’ banking operations. Act as a point of escalation for all cases at risk. Perform regular review of procedures and directives and their application to E-banking activity. Set up, supervise and analyze the KPIs and KRIs. Run regular quality reviews with the sponsors of the e-banking program. Ensure continuous review and streamlining of processes and tasks. Participate in the defining of the e-banking strategy and ensuring it is aligned with the Business Plan of the Bank. Profile :Experience in client facing positionKnowledge of bank back office/operations (cash transfer, securities, funds) Open to change and to challenge the existing status quoSeek opportunities for improvementExcellent communication skills, open & transparent communicationExcellent management of prioritiesRisk awarenessMicrosoft officeEnglish is a requirement, German/Italian or other language is a plusSwiss residence: Mandatory.